UX Researcher

Ключевые навыки

Dostavista.global - one of the biggest and most technologically advanced players in the global same-day delivery market. We deliver unparalleled convenience to businesses and people, all the while creating millions of self-managed courier jobs. Our couriers, like modern taxi drivers, work via mobile apps on their own schedule. We operate in 10 countries, and our candidate will be working with product managers and designers from abroad.

As the company grows very fast and conquers new markets, we believe that the clients' and couriers' research will help us create truly unique, useful, and user-friendly products. Our open-minded and experimental atmosphere provides a real opportunity to apply your skills and acquire new ones. We are looking for a person who will help us to cultivate client-oriented culture further.

Mission

The mission of the UX Researcher is to conduct the projects together with the team, who is passionate about research, while also helping them grow research skills.

You will conduct UX-tests, in-depth interviews, polls – everything that will help us to gain valuable and actionable insights to contribute to product development and growth.

Together we will make the research team a center of expertise with a knowledge base for each direction of Dostavista development and tailor the research process for each country.

Requirements

• Experience in quantitative research or sociological education (ability to conduct surveys and interpret results)

• Knowledge of qualitative research methods and experience in conducting (UX tests, in-depth interviews, remote tests, telephone interviews), understanding of research frameworks (JTBD, Persons, CJM, etc.), and the ability to find the optimal methodology for the research tasks.

• Understanding of how the process of product development works

• The desire to develop and enhance the experience in UX, not being afraid to experiment

• Ability to make decisions quickly and work autonomously

• Sociability, openness, and a desire to educate and engage others

• Knowledge of English is required (oral, written)

• Experience in international research will be a plus

Interested? We would love to hear from you.

Most of the R&D team is currently based in Moscow. This position can be based in any one of our offices or remote. At Dostavista, we promote a culture of trust, common sense, self-driven motivation, and initiative. We use hierarchy to induce the minimum required order and to ensure information flow. The majority of initiatives are generated bottom-up and managed via universally transparent OKRs. Everybody is within direct reach and welcomes being challenged. We strive to build a fun and challenging environment. At Dostavista, the team comes first.