Technical Support Specialist

Ключевые навыки

Responsibilities:

1. Monitoring and working with alerts in Opsgenie and Jira systems;
2. Escalation of incidents, process tracking;
3. Processing requests from colleagues in the ITSM system, support of incidents until they are closed;
4. Work in Jira, Slack and internal systems of the company for internal tasks of interaction with other departments of the company;
5. Communicate with colleagues from China and external customers.

Requirements:

1. Stress resistance - there can be many problems at once and all are urgent;
2. Proactive - it is necessary to bring the matter to the end;
3. Sociability - look for people who can solve the problem at any time of the day or day;
4. Responsibility, discipline;
5. Knowledge of English sufficient for reading and correspondence.

What we offer:

1. Work for one of world's biggest IT companies in Russia;
2. Comfortable office in Moscow City with limitless fruits and coffee;
3. Competitive salary with yearly indexation and performance-based bonuses;
4. Mac or Windows laptop of your choice;
5. Corporate medical insurance.