P2P Customer Service Specialist (Russian/English)

Ключевые навыки

Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.

Binance is the no. 1 crypto-currency exchange in the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is vital for us, and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and live-chats including but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Responsibilities:

• Ensuring customer service is delivered to our P2P customers all the time and via every communication channel
• Respond to customer inquiries via several channels (Chat and Email), provide information regarding products/services and other related inquiries
• Follow escalation and complaint procedures to ensure that all customer escalations and complaints are tracked and all relevant parties are informed of actions taken to resolve issues.
• Provide service excellence so as to develop and maintain customer loyalty
• Assist supervisor to work on a project, handle any other ad hoc tasks assigned by supervisor

Requirements:

• College degree or above;
• Fluent Russian language, and advanced English speaker;
• Minimum 1-year experience in customer service, preferably in the finance or E-commerce industry. Previous experience in the crypto industry is a massive plus.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork spirit.
• Ability to work under pressure, strong communication skills, and exceed beyond expectations.
• Passionate for the customer service industry and can accept working under different work shifts, including night shift.

​​​​​​​Conditions:

• Do something meaningful; Be a part of the future of financial technology and the no.1 company in the industry
• Fast-moving, challenging, and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

IMPORTANT: Successful candidates would need to attend a 3-week online training program (all paid)