Head of Communications and Events

Ключевые навыки

About Us

Businesses are looking to transform how they serve customers. It’s no longer acceptable to have a bad customer experience because customers will turn to a competitor instead. That’s why putting a smile on your customers’ faces is more important than ever before. Some of the best ways to do that are through integrating communications into your product, enhancing your contact center, and automating your communications using AI. Voximplant helps businesses do just that because it is one of the world's leading Communications Platforms as a Service (CPaaS) and Contact Center as a Service (CCaaS) providers. Over 30,000 customers trust us to handle more than one billion calls per year. There are two main products: Platform and Kit. Voximplant Platform is the only serverless communications platform with robust developer tools and a wide range of APIs and SDKs. Voximplant Kit is the only AI-powered contact center for non-technical people. We hope you’ll consider joining our team to transform how the world communicates.

Company facts and figures:

• A profitable, Series B startup

• 11 years on the market

• 170+ employees

• Google technology partner

Your Work at Voximplant

This role will lead all global efforts around communications, PR, events, and webinars, and you will report directly to the VP of Marketing. This can be a 100% remote position, or you can work from our offices in New York City and Moscow. Some of the responsibilities are listed below:

• Develop and implement a detailed events and webinar process and track adherence to budget, timeline, and scope

• Ensure that all stakeholders are well informed of event/webinar flow and plan prior to the event/webinar and that effective promotion has been performed beforehand

• Maintain a master events and webinars calendar and social media calendar

• Increase event and webinar attendance and improve conversion rates of attendees to Sales opportunities while managing costs efficiently

• Manage our YouTube channels and increase organic engagement

• Manage a team and collaborate closely with other colleagues

• Assist with preparing and tracking budgets and provide regular progress reports on metrics

• Serve as a contact person for public relations and engage with media and reporters globally

• Get Voximplant covered in major news and tech publications

• Write thought leadership articles, press releases, and customer stories that attract much engagement

• Create and implement a plan for social media posting and targeted outreach across social channels

• Conduct research, make site visits when it’s safe to do so, and find resources to help staff make decisions about event possibilities

• Serve as the lead on events and webinars hosted by Voximplant and serve as a representative at those that are hosted by others

• Collaborate with appropriate staff on all website-related content and collateral needs for events, webinars, communications, and PR

• Propose new ideas to improve processes

• Serve as liaison with vendors on event-related matters

• Repurpose existing content for use in new ways

• Work with industry analysts to improve our position in the market

• Create brand positioning for Voximplant that improves brand awareness and makes us stand out from the competition.

Minimum Qualifications

• 5+ years of experience in marketing, especially in communications and events

• Values you live by include trust, humility, kindness, curiosity, taking initiative, grit, passion, and teamwork

• Fluent in English (B2-C1-C2)

• Exceptional analytical skills with a passion for testing and measuring results including deciphering incremental impact and test results

• Hands-on experience with many social media platforms

• Strong ability to lead, coach, and mentor a group of marketers that have varying levels of experience

• Strong collaborator that is able to work with internal stakeholders and drive coordination between multiple functions

• Be willing to work early in the morning and late at night to meet with distributed teammates in the Americas, Western Europe, and Moscow

• Have experience handling most efforts in-house rather than having agencies do all of the work

• Willingness to work on new initiatives that are outside of this job description that come up from time to time

• Able to focus well while working remotely 100% of the time

• Have worked at and driven lead, pipeline, and revenue growth at a software company

• Would prefer to use data to inform decision making rather than gut feelings.

Strongly Preferred Qualifications

• Experience working at a software company, especially if it targets developers

• Has an understanding of computer science and API concepts

• Experience with marketing to multiple international audiences.

What we offer:

• We do not measure people by budgets, meaning that if we decide to work together, we will 100% agree about the compensation

• Work with the fast-growing international product

• Opportunity to participate in conferences around the world

• Employee Stock Option Program

• Full compliance with the Labor Code of the Russian Federation; Official payments only

• Flexible 5-2 schedule, Full-Time office work is a priority, but we are also ready to discuss remote work

• Super friendly and positive team of young professionals

• Corporate Health Insurance Program

• Free English Lessons with native speakers

• Spacious office near Tulskaya metro station / 15-minutes’ walk from Shabolovskaya metro station

• Monthly paid-up lunch, free tea & coffee.