Customer Support Representative
Ключевые навыки
Our projects here at Social Discovery Ventures are expanding rapidly and we are currently seeking a Customer Service Representative to join our customer care dream team in Moscow, Russia. We work with exciting and vibrant platforms such as dating sites, chat and streaming applications, as well as travel sites. This is a unique opportunity to communicate with international customers from all around the world!
About SDV
Social Discovery Ventures is an international internet holding company that specializes in creating, developing and promoting communication platforms. Our websites provide our customers with the opportunity to find love, expand their social and business networks, communicate, learn languages, find travel buddies, play online and make friends. We have also invested in over 50 international projects, some of which include StreetLife, LinguaLeo, Roomi, Shazam, TripTogether and Dating.com.
Please note, this is not a permanently remote work position. It will require you to join our team in the office in the near future.
Are you the perfect candidate? Check here!
- You are fluent in English (other languages would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do’ attitude and you believe that ‘everything is possible’
- You can provide an outstanding quality service
So what is this role all about?
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
What’s being offered?
- A convenient night shift (8PM-8AM: 2 nights of work, 2 nights off)
- Remote work (at least until January 2021)
- Registration in accordance with the Labor Code of the Russian Federation (ТК РФ)
- A modern and comfortable office for when remote work finishes (reflecting our company values of Art & Technology) close to Dinamo metro station (green line)
- The opportunity to sharpen your skills in high-quality international customer service
- Participation in informative seminars about the latest trends
- Corporate yoga (as soon as we are back at the office)
- Medical insurance (ДМС)
- Free in-office massage sessions (as soon as we are back at the office)
- Vitamin days to upkeep your health (as soon as we are back at the office)
- Free coffee, tea, water + sweets in the evenings (as soon as we are back at the office)
SDV is the place where you can prosper on your career path. By joining our team, you will not only gain invaluable experience but also find new friends, make interesting acquaintances and get limitless positive energy!
We here at SDV are all about Art & Technology. In our offices, you can draw on the walls, play and listen to music, brain storm, carry out conference calls, attend training sessions and presentations, win ping pong tournaments, exercise in our gym, play foosball, or simply relax on a couch in peace and quiet. The list of interesting activities is endless!