Cloud Account Manager (remote)
Ключевые навыки
About the Company
ClearScale LLC (headquarters: San Francisco, CA, USA) — AWS Premier Consulting Partner, has been offering a full range of professional cloud computing services for more than 10 years, including architecture design, DevOps automation, refactoring and cloud-native application development, integration, migration and support using the best advanced technologies.
Our team of 100 + certified architects, engineers and developers has a serious experience of successful projects. We help large Fortune 500 companies, midsize businesses and Silicon Valley startups successfully implement ambitious and complex cloud projects to become industry leaders.
ClearScale is growing quickly and there is high demand for the services we provide. Clients come to us for our deep experience with Big Data, Containerization, Serverless Infrastructure, Microservices, IoT, Machine Learning, DevOps and more.
Due to the growing needs in the company, we are looking for a Account Manager who likes to find solutions to real-world software problem and challenges. Our team works 100% remotely all around the globe, from many cities and countries. We trust each other, so do not take screenshots of the screen, do not look through webcams and do not track printing on the keyboard, as many others do. The professional reputation of engineers and developers in our community is of the highest value.
This is a unique opportunity for you to make a big impact, enjoy competitive compensation, work on a wide variety of projects for clients across multiple industries, and work alongside some of the best minds in the cloud
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Job Overview
ClearScale is looking for a hands-on Account Manager to participate in various custom solution and product development projects.
Most of the projects led by ClearScale are AWS-centric. You will become a member of ClearScale Managed Services team and will be responsible for maintaining and building relationship with our existing and new customers.
Account Manager drives customer-related initiatives, escalations, cross-department communication and keeps strong focus on customer satisfaction with the service.
Be ready to have weekly / monthly / quarterly calls with customer business and technical teams…in customers’ business time
Responsibilities
- Operate as the day-to-day point of contact for assigned accounts
- Develop and sustain an effective relationship
- Take part in weekly meetings/calls with dedicated customers
- Onboard and integrate new clients
- Conduct online demos for new deals
- Deal with customers’ requests, escalations, create tasks for the engineering team,
- Prepare reports, Infrastructure Audits of customers’ environments (cost optimization);
- Manage Customer Satisfaction Surveys
- Ready for late meetings/calls
- Responsible for Invoice Management
- Working close with COO, Support Team Lead, and Support engineers
Qualifications
ClearScale expects successful candidate to have most of the following qualifications and skills (not necessary all have to be presented):
- We are looking for a candidate with 3+ years of experience in an account/sales management role selling products/services in a B2B market who has attained a degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field
- Hands-on experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
- Strong analytic skills related to working with unstructured documentation and datasets, attention to details, ability to transform and plot uncoordinated ideas into a well-structured possible feature design
- Understanding of Cloud Technologies (AWS, Azure)
- Long-term customer relationship management
- Time management, multitasking and prioritizing while ensuring deadlines are met
- Communication and negotiation skills
- Familiar with AWS Cost Management Services (Budgets, Cost Explorer, Cost & Usage Report and, etc)
- Experience working with monitoring software tools (Zabbix, Connectwize, Datadog and etc.)
- Ability to learn the ins and outs of the Managed Services
- Fluent spoken and written English (B2/C1) - there will be plenty of customer-facing calls and chats
- Ability to work off the regular hours to ensure overlap with US-based customers and teammates
- Strong self-management and self-organizational skills
You’ll be a great fit if:
- You are able to be collaborative, adaptive, flexible and have a strong leadership and communication skills
- You love being a part of a small, dynamic, and agile team that encourages you to learn and grow
- You desire to work with some of the world’s top brands
- You love finding solutions to interesting problems and figuring out how things work
- You welcome having autonomy with complex tasks
- You are passionate about using your experience and expertise to inspire the team
We offer:
- High compensation paid every two weeks in USD
- Completely REMOTE work: we trust our employees to work from anywhere they please
- Flexible schedule consisting of 40 hours per week, Slack for communication
- Bureaucracy-free environment
- We adore change-makers and creators so you'll be able to influence our processes
- Highly skilled project teams
- Wise projects rotation
- Paid AWS certifications